Customer Service Agent

Responsibilities

• Handle inquiries regarding product support, account management, and member-portal navigation for Norton and LifeLock offerings
• Provide light technical support including software downloads and browser navigation assistance
• Use needs-based selling techniques to drive customer education and service expansion
• Resolve member conflict or dissatisfaction to ensure continued loyalty
• Facilitate discussions regarding identity theft concerns and offer appropriate solutions
• Navigate multiple systems quickly to solve customer questions

Requirements

• High School Degree or equivalent
• 2 years of related customer service experience in a call center environment
• A college degree can be substituted for experience
• Excellent written and verbal communication skills
• Ability to protect highly confidential and proprietary business information
• Ability to follow all information security policies and practices

About the Company

Gen is a global company dedicated to powering Digital Freedom through trusted consumer brands including Norton, Avast, LifeLock, and MoneyLion, serving nearly 500 million users worldwide.