Customer Service Agent

Responsibilities

• Help e-commerce customers using multiple assigned channels
• Manage customer orders
• Ensure all complaints are recognized, recorded, confirmed, and efficiently resolved
• Proactively suggest ways to improve processes
• Adhere to assigned processes and procedures
• Update customer database and document activities
• Report common issues to the support team for further escalation

Requirements

• Native-level Croatian speaking and writing skills
• Fluent English (B2 level)
• Good computer literacy and skills
• Strong problem-solving skills with the ability to research and identify information
• Strong communication skills, service-oriented, professional, and thorough
• EU passport required

Preferred Qualifications

• Previous experience with clients and customers is preferred but not mandatory

Benefits

• Sign-on bonus
• Paid accommodation for 6 months
• Partial flight cost reimbursement
• Opportunity to work in a multicultural environment
• Private health insurance
• Paid gym membership
• Daily meal allowance
• Performance-based bonus