Customer Service Agent

Responsibilities

• Answer incoming calls to provide high-quality customer service.
• Verify and document customer requests accurately in the purchasing and order assignment system.
• Guide customers regarding product availability, current promotions, services, and store locations.
• Handle and follow up on service complaints to find prompt solutions.
• Maintain a clean and organized workspace.

Requirements

• High school diploma (Preparatoria concluida).
• At least 6 months of experience in telephone customer service or sales.

Benefits

• Base salary.
• Grocery vouchers (Vales de despensa).
• Savings fund (Caja de ahorro).
• Life insurance.
• Fixed shifts.
• Statutory benefits (Prestaciones de ley).
• Uniform provided.
• Career development plan.

About the Company

Farmacias del Ahorro is a 100% Mexican company dedicated to providing health and wellness services to all Mexicans. With a distinguished track record of over 30 years in the market, we have achieved steady growth through more than 1,500 branches and a team of over 20,000 collaborators. We are the leading pharmaceutical chain nationwide.