Customer Service Agent

Responsibilities

• Answer incoming calls to provide high-quality customer service
• Verify and document customer requests accurately in the purchasing and order assignment system
• Guide customers regarding product availability, current promotions, services, and store locations
• Handle and follow up on service complaints to find prompt solutions
• Maintain a clean and organized workspace

Requirements

• Completed high school diploma (Preparatoria concluida)
• At least 6 months of experience in telephone customer service or sales

Benefits

• Base salary
• Grocery vouchers (Vales de despensa)
• Savings fund (Caja de ahorro)
• Life insurance
• Fixed shifts
• Statutory benefits (Prestaciones de ley)
• Uniform provided
• Career development plan

About the Company

Farmacias del Ahorro is a 100% Mexican company dedicated to providing health and wellness services to all Mexicans. With a distinguished track record of over 30 years in the market, we have achieved steady growth through more than 1,500 branches and a team of over 20,000 collaborators. We are the leading pharmaceutical chain nationwide.