Customer Service Agent

Responsibilities

• Serve as the primary point of contact for guests, providing friendly and helpful assistance.
• Respond to inquiries and resolve guest complaints promptly or escalate them as necessary.
• Collect and document guest feedback through surveys and verbal interactions.
• Encourage positive reviews on platforms such as Google, TripAdvisor, and social media.
• Monitor review platforms and compile weekly performance summaries.
• Coordinate with relevant departments to follow up on guest issues and support recovery efforts.
• Maintain professional grooming and behavior standards aligned with the brand image.

Requirements

• High school diploma or equivalent (Diploma in Hospitality or Communication is a plus).
• 1–2 years of experience in customer service, hospitality, or guest relations.
• Proficiency in English; additional languages are an advantage.
• Strong verbal and written communication skills.
• Basic computer proficiency, including experience with email, spreadsheets, and mobile applications.
• Ability to handle complaints and collect service feedback using digital tools.
• A friendly, calm, and approachable demeanor with high emotional intelligence.
• A problem-solving mindset and the ability to manage stressful situations with poise.

About the Company

Emirates Park Zoo is a premier entertainment destination in Abu Dhabi, dedicated to providing memorable experiences for guests while maintaining high standards of service and animal care.