Customer Service Agent

Responsibilities

• Act as the primary face of the branch, facilitating seamless vehicle handovers and processing rental contracts
• Drive branch revenue by offering vehicle upgrades and insurance waivers to customers
• Manage heavy administrative duties while maintaining high-quality client interactions in a fast-paced environment
• Resolve customer complaints and queries effectively and positively
• Maintain fleet availability and ensure general housekeeping of the branch and vehicles
• Work collaboratively within a team to provide solutions under high-pressure conditions

Requirements

• Grade 12 or equivalent qualification
• Valid driver’s license (code 08)
• Own reliable transport
• Previous experience in customer service or the car rental industry
• Proficiency in Microsoft Office and general computer skills
• Ability to work flexible shifts, including weekends and public holidays

Preferred Qualifications

• Previous experience with car rental reservation systems
• Basic knowledge of different vehicle types (automatic and manual)

About the Company

CFAO is a leader in providing mobility solutions across the continent. Through our CFAO Mobility division, we offer a complete automotive range, including two-wheelers, marine engines, coaches, and spare parts, dedicated to meeting the evolving needs of both businesses and individuals.