Customer Service Agent

Responsibilities

• Act as the primary face of the branch to facilitate seamless vehicle handovers
• Process rental contracts and manage heavy administrative duties
• Drive branch revenue by offering vehicle upgrades and waivers to customers
• Resolve customer complaints and queries effectively and positively
• Maintain fleet availability and ensure general housekeeping of the branch and vehicles
• Work within a team environment to provide solutions in a high-pressure setting

Requirements

• Grade 12 or equivalent
• Valid driver’s License (code 08)
• Previous experience in Customer Service or Car Rental
• Own reliable transport
• Ability to work shifts, weekends, and public holidays
• Good computer skills and proficiency in Microsoft Office
• Strong written and oral communication skills

Preferred Qualifications

• Previous experience with car rental industry systems
• Basic knowledge of different vehicle types (automatic and manual)

About the Company

CFAO is a leader in providing mobility solutions across the continent. Through our CFAO Mobility division, we offer a complete automotive range, including two-wheelers, marine engines, coaches, and spare parts, moving beyond selling vehicles to meeting the diverse mobility needs of businesses and individuals.