Customer Service Agent

Responsibilities

• Handle customer contacts across multiple channels including telephone, e-mail, and chat to resolve inquiries and concerns.
• Follow up on customer interactions with internal departments and external vendors to ensure prompt resolution.
• Utilize ticketing systems to accurately record all customer interactions and transactions.
• Process orders, rebates, and complaints while taking payments for store or website orders.
• Create performance reports and provide mentoring and feedback to new or recently trained agents.

Requirements

• High school diploma or equivalent (G.E.D.).
• 1-2 years of experience in customer service.
• Proven knowledge of call center operations.
• Bilingual communication skills (verbal and written).
• Basic proficiency with computer software.
• Strong self-direction and ability to work independently.

About the Company

AutoZone is the leading distributor of automotive parts and accessories in America. In Mexico, we operate over 800 stores and multiple support centers, employing more than 16,000 AutoZoners. Our customer-centric culture and commitment to going above and beyond define our identity, providing our team members with the tools and support needed to achieve professional growth and success.