Customer Service Advisor

Responsibilities

• Provide exceptional, prompt customer service to create memorable experiences for users within the campus.
• Act as a key point of contact, offering continuous support and assistance to students and clients.
• Proactively interact with customers to resolve requests and solve issues as needed.
• Manage a high volume of interactions across multiple channels, including calls, chat, WhatsApp, email, and in-person assistance.
• Provide detailed information regarding various products and services offered by the institution.
• Operate internal systems and applications with precision and efficiency.
• Adapt to the fluctuating needs of the campus operation to ensure seamless service delivery.

Requirements

• Completed Bachelor's degree (Licenciatura concluida).
• 1 to 2 years of experience in customer service or user assistance.
• Proven experience in VIP customer service.
• Pleasant personality with a strong, proactive focus on the customer experience.

About the Company

Tecnológico de Monterrey is a community centered on education, innovation, research, and excellence. We aim to transform our environment positively by empowering talent to imagine, undertake, and build solutions that impact people and the community.