Customer Service Advisor

Responsibilities

• Identify, evaluate, and resolve user needs to provide extraordinary experiences through excellent face-to-face and digital service (email and messaging).
• Offer courteous, warm, and professional treatment to all community members.
• Attend to and follow up on requests, questions, concerns, and complaints within established timeframes.
• Ensure the proper functioning of campus spaces by reporting maintenance or cleaning needs to the appropriate areas.
• Coordinate and channel user requests to the correct functional owners, providing full history and context to ensure timely resolution.
• Maintain campus coexistence guidelines and ensure wellness standards are met in shared spaces.

Requirements

• Bachelor's degree or Engineering degree.
• 2+ years of experience in customer service.
• English proficiency level B2 or higher (essential for interacting with international faculty and researchers).
• Experience using CRM systems.
• Strong problem-solving skills and a results-oriented mindset.
• Excellent communication skills.

About the Company

Tecnológico de Monterrey is a leading educational institution dedicated to transforming environments through innovation and human-centered processes. We foster a collaborative culture based on inclusion, meritocracy, and respect, aiming to transform Mexico through high-quality education.