Posted 8 hours ago
Customer Service Advisor
SGSCustomer Service Advisor
Perks & benefits
Paid Leave
Requirements
Leaving certificate or FETAC 5, 1 year customer service experience, Strong computer skills, Valid Irish work permit
Skills
customer serviceCRM
About the role
Responsibilities
- Handle incoming customer calls and provide accurate information, support, or guidance
- Follow approved scripts, Standard Operating Procedures (SOPs), and Data Protection guidelines
- Accurately update customer records and input data into internal systems
- Maintain high customer satisfaction by delivering professional and courteous service
- Communicate effectively with internal departments to support issue resolution
Requirements
- Leaving certificate and/or FETAC 5 skills certificate
- At least 1 year of Customer Service Experience
- Excellent verbal and written communication skills
- Strong computer skills and general PC proficiency
- Problem-solving abilities
- Valid and eligible work permit or visa for Ireland
Preferred Qualifications
- Previous Contact Centre experience
- Irish language fluency
Benefits
- Pension scheme and Life Assurance
- 22 Days Annual Leave plus bank holidays
- Length of Service Awards
- Health & Wellbeing initiatives
- Bike to work and Taxsavers tickets
About the Company
SGS is the world's leading testing, inspection and certification company, recognized as the global benchmark for sustainability, quality and integrity.
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SGS · Galway