Customer Service Advisor

Responsibilities

• Welcome clients in the agency or contact prospects via phone and email
• Listen to client needs to provide tailored insurance advice and quotes
• Manage and develop a client portfolio by selling insurance services and contracts
• Maintain long-term client relationships by updating contracts and adapting coverage to evolving risks

Requirements

• Proven experience in customer relations and/or commercial/sales training
• Strong listening skills and a customer-oriented mindset
• Demonstrated ability in sales and negotiation
• Analytical skills to find appropriate solutions for clients
• Team spirit and a drive for achieving challenges

Benefits

• Annual gross salary of €32,290 including 13th month and vacation bonus
• Collective performance bonuses and profit-sharing through the Covéa group
• Comprehensive training program, including sessions at the MAAF headquarters in Niort
• Health insurance (60% employer-paid) and meal vouchers
• 31 days of paid leave
• 75% reimbursement of public transport costs or sustainable mobility allowance
• Various employee benefits via CSEE (vacations, rentals, ticketing, etc.)

About the Company

MAAF is a leading insurance brand in France, built on values of simplicity and accessibility. As part of the Covéa group, we prioritize "Customer Preference" in everything we do. We offer diverse professional paths and opportunities for growth within our group of brands, including MMA and GMF.