Customer Service Advisor

Responsibilities

• Raise, allocate, and complete work orders for reactive works and contract managers
• Communicate effectively with customers and colleagues via email and phone
• Schedule works to engineers or subcontractors and arrange site escorts
• Coordinate equipment hire as needed
• Review and complete work order paperwork to ensure compliance with SLAs
• Support contract managers with performance reporting and system issue resolution

Requirements

• Excellent communication skills and professional telephone manner
• Proficiency in Microsoft Office, specifically Excel and Outlook
• Strong attention to detail and accurate data entry skills
• Ability to manage multiple tasks effectively
• Ability to obtain CTC Clearance
• Ability to pass an Enhanced Disclosure and Barring Service Check

About the Company

Kier is working with Jobs for Humanity to build an inclusive and just employment ecosystem. Kier is a leading services company providing essential infrastructure and support services across the UK.