Customer Service Advisor

Responsibilities

• Welcome clients in the agency and contact prospects to identify their needs
• Manage and develop a client portfolio by proposing and selling insurance services and contracts
• Respond to quote requests and client emails promptly
• Update contracts regularly to adapt rates and guarantees to evolving risks
• Act as a key point of contact to ensure high levels of customer satisfaction

Requirements

• Proven experience in customer relations and/or commercial/sales training
• Strong listening skills and a customer-oriented mindset
• Demonstrated ability in sales and negotiation
• Analytical skills to find tailored solutions for clients
• Team spirit combined with a drive for professional challenges

Benefits

• Competitive fixed salary (approx. €32,290 gross annual) including 13th month and vacation bonus
• Collective performance bonuses and profit-sharing through the Covéa group
• Comprehensive training and professional development opportunities
• Advantageous health insurance (60% employer-paid)
• Meal vouchers and various CSEE benefits (vacations, rentals, ticketing)
• 31 days of paid leave plus RTT options

About the Company

GMF is the leading insurer for public service employees, dedicated to protecting 3.5 million policyholders. As part of the Covéa group—which includes MAAF and MMA—we prioritize human connection in all our services and offer diverse career paths within the insurance industry.