Customer Service Advisor

Responsibilities

• Provide customer service support and resolve routine problems via inbound calls, outbound calls, or the internet
• Ensure service delivered to customers meets contractual Key Performance Indicators (KPIs)
• Listen attentively to customer needs and demonstrate empathy to build rapport
• Clarify customer requirements and use decision-support tools to provide appropriate resolutions
• Maintain accurate work by appropriately notating accounts and tracking information in databases
• Offer additional products or services to customers as required
• Maintain basic knowledge of client products and services to assist with inquiries

Requirements

• Fluency in the German language
• High school diploma
• Strong computer navigation skills and PC knowledge
• Excellent written and verbal communication skills
• Ability to rotate shifts as needed
• Ability to work in a fast-paced, high-production environment
• Strong attention to detail and ability to multi-task

About the Company

Concentrix is a global technology and services leader that powers the brands of the future. We help over 2,000 of the world's best brands solve their toughest business challenges by designing, building, and running fully integrated, end-to-end solutions across the entire enterprise.