Customer Service Advisor

Responsibilities

• Provide customer service support via inbound calls, outbound calls, or internet channels
• Resolve routine product or service inquiries by clarifying customer requirements
• Listen attentively to customer needs and demonstrate empathy to build rapport
• Greet customers in a professional, friendly, and courteous manner
• Maintain accurate documentation and account notations in call tracking databases
• Offer additional products or services to customers as appropriate
• Participate in activities designed to improve customer satisfaction and business performance

Requirements

• Fluency in Urdu and a B2 level of English
• Currently located in the UAE (candidates on spouse visa preferred)
• High school diploma
• Ability to rotate shifts as needed
• Strong verbal and written communication skills
• Ability to work in a fast-paced, high-production environment

Preferred Qualifications

• 3 to 6 months of relevant customer service or call center experience

About the Company

Concentrix is a global technology and services leader that powers the brands of the future. We help over 2,000 of the world's best brands solve their toughest business challenges by designing, building, and running fully integrated, end-to-end solutions across the enterprise.