Customer Service Advisor

Responsibilities

• Welcome and assist customers professionally to ensure satisfaction
• Handle payments and follow checkout procedures
• Create financing files and provide clear information to customers
• Optimize product pickups and suggest accessories
• Manage after-sales service (SAV) and provide personalized support
• Promote loyalty programs to build long-term customer relationships
• Anticipate customer needs and offer tailor-made solutions

Requirements

• Strong customer service orientation
• Ability to work with reactivity and rigor
• Natural listening skills
• Excellent communication skills
• Commitment and authenticity

Benefits

• Fixed salary of €23,600 over 13 months plus monthly collective variable
• Profit sharing and quarterly incentive bonuses
• Employee shareholding opportunities
• Comprehensive health insurance for the entire household
• Meal vouchers and sustainable mobility allowance
• Exclusive employee discounts via Club+ Boulanger
• Annual "48h du commerce" training event

About the Company

For over 70 years, Boulanger has supported French people in their daily lives through recognized expertise in household appliances and multimedia. With over 220 stores and a strong online presence, customer satisfaction is our priority.