Customer Service Advisor

Responsibilities

• Welcome and assist customers professionally to ensure satisfaction
• Handle payments and follow checkout procedures
• Create financing files and provide clear information to customers
• Optimize product pickups and suggest relevant accessories
• Manage after-sales service (SAV) by finding suitable solutions
• Promote loyalty programs to build long-term customer relationships
• Anticipate customer needs to offer premium, tailor-made solutions

Requirements

• Strong customer service orientation
• Ability to work with reactivity and rigor
• Natural listening skills
• Effective communication skills
• Engaged, authentic, and agile mindset

Benefits

• Fixed salary of €23,600 over 13 months plus monthly collective variable pay
• Profit sharing and quarterly incentive bonuses
• Employee shareholding opportunities
• Comprehensive health insurance (mutuelle) covering the entire household
• Meal vouchers (carte restaurant)
• Sustainable mobility allowance
• Employee discounts on products
• Access to the "48h du commerce" training event

About the Company

For over 70 years, Boulanger has supported French consumers with expertise in household appliances and multimedia. With over 220 stores and a strong online presence, customer satisfaction is our top priority.