Customer Service Advisor

Responsibilities

• Welcome and assist customers professionally to ensure satisfaction
• Handle checkouts and follow payment procedures
• Manage financing files and provide clear information to customers
• Optimize product pickups and suggest relevant accessories
• Manage after-sales service (SAV) and provide personalized solutions
• Promote loyalty programs to build long-term customer relationships
• Anticipate customer needs to offer premium, tailor-made experiences

Requirements

• Strong focus on customer service
• Ability to be reactive and rigorous
• Natural listening skills
• Excellent communication abilities
• Engaged, authentic, and agile mindset

Benefits

• Fixed salary of €23,600 over 13 months plus monthly collective variable
• Profit sharing and quarterly incentive bonuses
• Employee shareholding opportunities
• Comprehensive family health insurance and provident fund
• Meal vouchers and sustainable mobility allowance
• Exclusive employee discounts on products
• Annual "48h du commerce" training event

About the Company

For over 70 years, Boulanger has supported French households with expertise in household appliances and multimedia. With over 220 stores and a strong online presence, customer satisfaction is our top priority.