Customer Service Advisor

Responsibilities

• Handling customer enquiries by phone and email
• Providing solutions and resolving customer issues efficiently
• Delivering an excellent customer experience on every interaction
• Working closely with colleagues to ensure customer needs are met
• Maintaining accurate customer records

Requirements

• Excellent communication skills
• Strong attention to detail
• Positive, can-do attitude
• Good IT skills
• Ability to remain calm under pressure

Preferred Qualifications

• Previous customer service experience

Benefits

• 24 days annual leave plus Bank Holidays
• Option to buy and sell annual leave
• Generous pension scheme
• Medical and dental cash plan
• Cycle to Work scheme
• Retail, leisure and travel discounts
• Free on-site parking
• Ongoing training and development

About the Company

Biffa is one of the UK's leading waste and recycling companies, dedicated to changing the way people think about waste through sustainable power and recycling.