Customer Service Advisor

Responsibilities

• Deliver excellent customer service by handling enquiries via phone, email, and other channels
• Resolve customer queries efficiently to ensure timely service delivery
• Build and maintain strong relationships as a trusted point of contact
• Work collaboratively with internal teams to deliver optimal customer outcomes
• Manage a portfolio of customer accounts to support retention and service enhancement
• Monitor performance against service standards to maintain high satisfaction levels
• Identify process improvements to enhance customer experience and team performance
• Support customer projects, service rollouts, and business initiatives

Requirements

• Previous experience in customer service, account management, or a customer-facing role
• Proven ability to build and maintain positive customer relationships
• Excellent written and verbal communication skills
• Strong problem-solving skills for effective query resolution
• Highly organized with the ability to manage priorities in a fast-paced environment
• Proactive, motivated, and customer-focused approach
• Competent IT skills including Microsoft Office and customer management systems

About the Company

Biffa is the UK’s No. 1 choice for business waste management, dedicated to changing the way people think about waste through recycling and sustainable power.