Customer Service Advisor

Responsibilities

• Process sales orders and service work orders accurately and within agreed timelines using internal systems
• Manage the shared inbox and respond to customer and internal enquiries with clear and timely communication
• Handle incoming calls relating to orders, pricing, product queries, and service requests
• Maintain and update customer records while ensuring data accuracy across systems
• Collaborate with supply chain, warehouse, and depot teams to ensure smooth order fulfilment
• Coordinate returns, loan equipment requests, and related documentation and logistics
• Resolve customer concerns professionally, including managing complaints and escalating where required
• Support internal teams by routing enquiries and maintaining strong working relationships across functions

Requirements

• Experience in a customer service environment, ideally with order processing or service coordination
• Confident in handling customer queries and resolving concerns in a calm and structured way
• Strong attention to detail with the ability to manage and process high volumes of data
• Proficient in using Microsoft Outlook, Microsoft Excel, and CRM tools
• Clear communicator able to build positive relationships across teams and with customers
• Organised and proactive with the ability to prioritise tasks and manage time effectively

About the Company

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us to look at the impossible and find transformative solutions that turn dreams into possibilities.