Customer Service Advisor

Responsibilities

• Manage vehicle claims end-to-end from repair instruction to completion
• Handle inbound and outbound calls with customers, clients, 3rd parties, and repairers
• Use bespoke software and databases to record and maintain claim information
• Manage personal workload to meet KPIs and business targets
• Provide detailed updates to all key stakeholders regarding claim status
• Ensure all SLAs are met and exceeded

Requirements

• Resilient and positive attitude
• Excellent customer service skills
• Strong problem-solving abilities
• Ability to handle a high volume of daily calls
• Excellent written and verbal communication skills
• Strong time and workload management skills
• Experience in a fast-paced contact centre environment (desirable)
• Experience in the insurance and claims industry (desirable)

Benefits

• 33 days holiday, including bank holidays
• Personal health cash plan for dental and optical
• Enhanced maternity, paternity, adoption, and shared parental pay
• Life assurance at three times basic salary
• Free breakfasts and fresh fruit
• Birthday surprises

About the Company

Activate Group is a fast-growing UK business with over 1,000 team members. We support drivers involved in road incidents through our contact centres and manage the entire repair journey via our own body shops and a UK-wide network of independent partners.