Posted 7 hours ago
Customer Service Administrator
The Pallet NetworkCustomer Service Administrator
Perks & benefits
Annual LeavePaid Leave
Requirements
Excellent communication skills, Strong attention to detail, Organisational skills, Ability to work in fast-paced environments
Skills
customer serviceLogisticsAdministration
About the role
Responsibilities
- Provide outstanding customer service to clients, depots, drivers, and internal departments
- Respond to telephone and email enquiries promptly and professionally
- Build and maintain positive customer relationships
- Handle customer queries and complaints effectively
- Support drivers with delivery queries and resolve operational challenges
- Generate customer quotes and manage requests accurately
- Ensure high level of accuracy in data entry and documentation
- Complete daily reports on time and to company standards
- Adhere to company health and safety policies
Requirements
- Excellent communication and interpersonal skills
- Highly organised with strong attention to detail
- Ability to manage a busy workload and meet deadlines
- Experience working in a fast-paced, team-oriented environment
- Confidence dealing with various stakeholders including customers and drivers
- Proactive and solutions-focused approach
Benefits
- 20 days annual leave plus 8 Bank Holidays
- Pension scheme with 5% employee and 3% employer contribution
- Life Assurance (2x annual salary)
- Wellness access via Employee Assistance Programme
- Eye Care Vouchers
- Reward & Recognition programmes
- Access to over 50 retailer discounts
About the Company
The Pallet Network (Part of the Culina Group) facilitates pallet deliveries across the UK, Ireland and Europe through its cross dock facilities.
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The Pallet Network · Crawley
