Customer Service Administrator

Responsibilities

• Monitor and ensure incoming cases are processed in the case management system
• Manage staff switchboard and answer incoming calls and emails
• Create orders and convey cases via the case management system
• Manage error reports and register workorders for districts
• Perform administrative tasks including invoice checking, crediting, and debt collection handling
• Manage customer admin inbox and register customers in MDM
• Manage layoff and exit activities and register new projects

Requirements

• Swedish language proficiency (B2 or C1 level)
• English language proficiency (B1 level)
• 2-4 years of experience in a related role
• Post-secondary education in finance administration
• Strong computer handling skills
• Strong analytical and interpretation skills
• Ability to work under pressure and meet deadlines
• European passport required

Benefits

• Work from modern offices in Riga
• Paid relocation including flights and 1 month of accommodation
• Career development possibilities
• Private medical health care
• Monthly food tickets