Customer Service Administrator

Responsibilities

• Validate that the proper service was performed on the repair and perform aesthetic checks for completed watches and clocks
• Check individual components to ensure the item is in the same or better condition upon return to the client
• Ensure all items and components provided by the client are returned according to company policy
• Prepare client invoices for finished repairs and ensure payment is confirmed and collected
• Prepare Customs documents (proformas) for international shipments
• Create system transfers for return components to the main distribution center based on manufacturer guidelines
• Reconcile repairs from vendors to proper paperwork and manage extended repair timelines
• Support the team with quality measure audits and assist with inventory processing via systematic data entry
• Meet or exceed quality and productivity objectives while proactively escalating issues regarding missing products

Requirements

• Excellent communication skills
• Strong team spirit with the ability to follow directions, make decisions, and problem-solve
• 2+ years of experience in a production-based environment preferred
• SAP experience preferred
• College degree preferred

Preferred Qualifications

• Watchmaking knowledge is a plus

Benefits

• Comprehensive medical, dental, and vision programs
• Health savings and flexible spending accounts
• Income protection including life insurance and disability benefits
• 401(k) with employer match
• Wellness reimbursement benefit and paid time off
• Volunteer time off to support community initiatives

About the Company

Richemont is one of the world leaders in the luxury sector, with various Houses specializing in jewelry, watches, and high-end accessories. Each Maison embodies a tradition of style, quality, and craftsmanship, while remaining committed to innovation and permanent creativity.