Posted 7 hours ago
Customer Service Administrator
Great BearCustomer Service Administrator
Perks & benefits
Annual LeavePaid Leave
Requirements
Strong communication skills, MS Office proficiency, WMS knowledge, Organizational skills, Time management
Skills
SAPMicrosoft OfficeWMS
About the role
Responsibilities
- Resolve customer service queries and requests in a timely manner
- Create daily, weekly, and monthly service and export reports
- Chase orders and resolve delivery issues
- Check daily order audits for accuracy
- Plan parcel traffic orders and necessary communications
- Plan and communicate export order collections with hauliers
- Manage special delivery orders and cost control
- Update customer web-based order confirmation systems
- Create monthly KPI packs for review meetings
- Liaise with Shift Managers, Transport Coordinators, and Stock Control
- Maintain client SAP stock system accuracy
Requirements
- Strong communication and rapport-building skills
- Computer literacy with MS Office and WMS knowledge
- Excellent organizational skills in a busy environment
- Flexible and adaptable approach to working hours
- Ability to work to tight deadlines and manage time effectively
- Knowledge of warehousing or transport software is advantageous
Benefits
- 28 days annual leave inclusive of bank holidays
- Pension scheme with 4% employee and 4% employer contribution
- Life Assurance (2x annual salary)
- Wellness access via Employee Assistance Programme
- Eye Care Vouchers
- Reward & Recognition programs
- Everyday retailer discounts
About the Company
Great Bear (Part of the Culina Group) provides distribution services to FMCG clients with a customer-centric service focus.
ScoutJobs Agent
Get matches like this delivered daily
Sign up free — we'll pull jobs that fit your CV from across the web and rank them for you.
Get started — it's freeCustomer Service Administrator
Great Bear · Desborough
