Customer Service Administrator

Responsibilities

• Resolve customer service queries and requests in a timely manner
• Create daily, weekly, and monthly service and export reports
• Chase orders and resolve delivery issues
• Check daily order audits for accuracy
• Plan parcel traffic orders and necessary communications
• Plan and communicate export order collections with hauliers
• Manage special delivery orders and cost control
• Update customer web-based order confirmation systems
• Create monthly KPI packs for review meetings
• Liaise with Shift Managers, Transport Coordinators, and Stock Control
• Maintain client SAP stock system accuracy

Requirements

• Strong communication and rapport-building skills
• Computer literacy with MS Office and WMS knowledge
• Excellent organizational skills in a busy environment
• Flexible and adaptable approach to meet business requirements
• Ability to work to tight deadlines and manage time effectively

Preferred Qualifications

• Knowledge of warehousing or transport software systems

Benefits

• 28 days annual leave inclusive of bank holidays
• Pension scheme with 4% employee and 4% employer contribution
• Life Assurance (2x annual salary)
• Wellness access via Employee Assistance Programme
• Eye Care Vouchers
• Reward & Recognition programs
• Everyday retailer discounts

About the Company

Great Bear (Part of the Culina Group) provides distribution services to FMCG clients through a site-level empowered culture.