Customer Service Administrator

Responsibilities

• Coordinate front line response and deal with customer requests
• Liaise with operational teams and support the CS manager
• Answer calls for internal and external personnel
• Resolve customer and client queries and problems
• Collate accurate information for client KPI packs and internal reporting
• Provide various reports for clients in a timely manner
• Check and investigate PODs on the system
• Chase outstanding PODs from hauliers and depots

Requirements

• Strong communication skills and ability to build rapport
• Computer literacy with good knowledge of MS Office
• Excellent organizational skills in a busy environment
• Flexible and adaptable approach to meet business requirements
• Ability to work to tight deadlines and manage time effectively

Benefits

• 20 days annual leave inclusive of bank holidays
• Pension scheme with 4% employee and 4% employer contribution
• Life Assurance (2x annual salary)
• Wellness access via Employee Assistance Programme
• Eye Care Vouchers
• Reward & Recognition programs
• Access to over 50 retailer discounts

About the Company

CML (Part of the Culina Group) provides integrated supply chain services and expertise for food and drink products that require strict refrigerated temperatures to discount retailers.