Customer Sentiment Specialist

About the Company

At EliseAI, we're improving the industries that matter most: housing and healthcare. By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone.

Responsibilities

• Proactively call client on-site teams to gather sentiment, feedback, and insights
• Build strong, trusted relationships through thoughtful, human conversations
• Become an expert in one EliseAI product and confidently support users
• Help walk customers through basic troubleshooting or setup when needed
• Recognize when an issue needs deeper support and escalate thoughtfully
• Create clear, well-documented support tickets with helpful context
• Partner closely with Customer Success and Product Solutions
• Spot patterns and trends from conversations and share insights with the team
• Support light Customer Success Associate tasks as needed

Requirements

• Strong communicator who is curious, empathetic, and solution-oriented
• Experience supporting customers over the phone and navigating live conversations
• Comfort explaining technical concepts in a clear, approachable way
• Desire to become a product expert and a trusted partner to customers
• Collaborative, team-first mindset
• Willingness to work onsite in our NYC office 4–5 days per week

Benefits

• Equity in the company
• Medical, Dental and Vision premiums covered at 100%
• Fully paid parental leave
• Commuter benefits
• 401k benefits
• Fitness & home services stipend
• Collaborative in-office environment with all meals covered
• Unlimited vacation and paid holidays
• Relocation packages available