Customer Sentiment Specialist

Responsibilities

• Proactively call client on-site teams to gather sentiment, feedback, and insights
• Build trusted relationships through thoughtful, human conversations
• Become an expert in one EliseAI product and confidently support users
• Walk customers through basic troubleshooting or setup when needed
• Recognize when issues need deeper support and escalate thoughtfully
• Create clear, well-documented support tickets with helpful context
• Partner closely with Customer Success and Product Solutions
• Spot patterns and trends from conversations and share insights with the team

Requirements

• Strong communicator who is curious, empathetic, and solution-oriented
• Experience supporting customers over the phone and navigating live conversations
• Comfort explaining technical concepts in a clear, approachable way
• Desire to become a product expert and trusted partner to customers
• Collaborative, team-first mindset
• Willingness to work onsite in the NYC office 4–5 days per week

Benefits

• Competitive base salary and equity
• Medical, dental, and vision premiums covered at 100%
• Fully paid parental leave
• Commuter benefits and 401k
• Fitness and home services stipend
• All meals covered in the office
• Unlimited vacation and paid holidays
• Relocation packages available

About the Company

EliseAI integrates AI agents into housing and healthcare workflows to reduce costs and improve experiences. The company recently raised a $250 million Series E round led by Andreessen Horowitz.