Customer Satisfaction Project Analyst

Responsibilities

• Pilot and optimize customer satisfaction measurement
• Participate in the definition of customer satisfaction
• Analyze results and implement resulting actions
• Propose and manage new customer experience optimization axes for continuous improvement
• Mobilize internal services to improve customer experience and satisfaction
• Design communication materials for process and tool implementation

Requirements

• Bac +3/+4/+5 in business school, communication, or equivalent university degree
• Advanced proficiency in Microsoft Office, specifically Excel and PowerPoint
• Autonomy, rigor, and strong organizational skills
• Analytical mindset and ability to be proactive
• Strong interpersonal skills and team spirit
• Previous experience in marketing or project management is appreciated

Benefits

• Personalized support and autonomy on projects
• 60% reimbursement of Pass Navigo
• 15% discount on purchases in Halles
• CSE benefits including cinema and amusement park tickets
• Discounts on meals in the company restaurant
• Access to a community of interns and apprentices
• Career evolution opportunities (CDI, Graduate Programme, CDD)

About the Company

METRO France is the leading omnichannel supplier for independent commercial catering in France, serving 400,000 professional clients through 99 points of sale and 20 logistics platforms.