Customer Representative

Responsibilities

• Welcome customers into the branch and provide friendly, trusted assistance with their banking needs
• Handle a variety of transactions and queries accurately, prioritizing security and fairness
• Guide customers through appropriate banking products and digital tools to help them manage money confidently
• Support customers via telephone and online, including handling savings line enquiries during branch closure days
• Work collaboratively within a busy branch team to deliver excellent service during peak times
• Follow established processes and escalate concerns to protect both customers and the society

Requirements

• Must live within a 45-minute commute of the Lymington branch
• A strong passion for customer service and helping people feel supported and listened to
• Ability to work in a fast-paced environment and stay calm under pressure
• Digitally savvy with confidence using various technologies and digital banking services
• Strong communication skills, with the ability to interact naturally face-to-face and over the phone
• Availability to work the required part-time schedule (Monday, Wednesday, and Friday)

Benefits

• 25 days holiday per year, increasing to 30 over time (with options to buy more)
• Annual performance-related bonus
• Access to Wellhub for health and wellness options
• Private medical insurance and a highly competitive pension scheme
• Up to 2 days of paid volunteering per year
• Life assurance and various salary sacrifice scheme benefits

About the Company

Nationwide Building Society is a mutual organization owned by its members. We exist to do what is right for our customers, sharing our profits with them and putting their needs first. We are committed to maintaining a strong high street presence through our Branch Promise, ensuring our services remain accessible to local communities.