Customer Representative

Responsibilities

• Support customers through in-person branch transactions and telephone enquiries
• Provide digital banking guidance and educate customers on online services
• Handle inbound calls on the savings line during branch closure days
• Build meaningful relationships with customers via their preferred channels
• Solve customer queries and navigate banking and savings regulations

Requirements

• Ability to work within a 45-minute commute of the Leigh branch
• Comfortable using digital tools and applications
• Ability to work Saturdays in Wigan (5 in every 9 Saturdays)
• Commitment to the initial 3-week training period without taking holiday

Benefits

• 25 days holiday (pro rata)
• Access to private medical insurance
• Competitive pension scheme
• Annual performance-related bonus
• Training and development opportunities
• Salary sacrifice scheme options
• Life assurance
• Access to Wellhub for health and wellness
• Up to 2 days of paid volunteering per year

About the Company

Nationwide is a mutual building society owned by its members. We challenge the financial sector status quo by putting our customers' needs first and sharing our profits with them. We are committed to maintaining a large network of physical branches to support our communities.