Customer Representative

Responsibilities

• Support customers through in-person transactions at the branch counter
• Handle inbound calls to assist with customer queries and banking needs
• Educate customers on digital banking services and easier ways to bank
• Support product applications through digital sales channels
• Act as a front-line representative to protect and look after our members

Requirements

• Ability to commute to the Stanmore branch within 45 minutes
• Comfortable using digital tools and applications
• Available to work on Saturdays
• Commitment to completing the initial 3-week training period without taking holiday

Benefits

• 25 days holiday (pro rata)
• Access to private medical insurance
• Competitive pension scheme
• Annual performance-related bonus
• Training and development opportunities
• Access to Wellhub for health and wellness
• Up to 2 days of paid volunteering per year
• London top-up payment (pro rata)

About the Company

Nationwide is a building society owned by its members, meaning we put our customers' needs first rather than focusing on profit. We are committed to maintaining a strong presence on the High Street with the UK's largest branch network, providing fairer and more rewarding financial services for society.