Customer Representative

Responsibilities

• Provide first-class customer service through in-person branch transactions and counter service
• Handle inbound customer calls and address queries through various communication channels
• Support product applications and educate customers on digital banking services
• Act as a gateway for protecting and looking after customers within the branch team
• Complete transactions on the till and assist with digital sales support

Requirements

• Ability to commute to the Harrow branch within 45 minutes
• Comfortable using digital tools and mobile applications
• Availability to work on Saturdays
• Commitment to completing the initial 3-week training period without scheduled holidays

Benefits

• 25 days holiday (pro rata)
• Access to private medical insurance
• Competitive pension scheme
• Annual performance-related bonus
• Training and development opportunities
• London top-up payment of £2,093 per annum (pro rata)
• Access to Wellhub for health and wellness
• Up to 2 days of paid volunteering per year

About the Company

Nationwide is a mutual building society owned by its members, meaning we put our customers' needs first rather than focusing on profit. We are committed to maintaining a strong presence on the High Street with the UK's largest branch network. We strive to deliver fairer finances and make a meaningful impact on the communities we serve.