Customer Representative

Responsibilities

• Support customers through in-person transactions at the branch counter
• Handle inbound calls to assist with customer queries and banking needs
• Educate customers on digital banking services and easier ways to bank
• Assist with product applications through digital sales channels
• Act as a frontline representative to protect and look after our members

Requirements

• Ability to commute to the Winsford branch within 45 minutes
• Comfortable using digital tools and banking applications
• Strong communication skills to interact with a diverse customer base
• Commitment to the initial 3-week training period without scheduled holidays

Benefits

• 25 days holiday (pro rata)
• Access to private medical insurance
• Competitive pension scheme
• Annual performance-related bonus
• Training and development opportunities
• Access to Wellhub for health and wellness
• Up to 2 days of paid volunteering per year

About the Company

Nationwide is a mutual building society owned by its members. We challenge the financial sector status quo by putting our customers' needs first and sharing our profits with them. We are committed to maintaining a strong presence on the High Street with the UK's largest branch network.