Customer Representative

Responsibilities

• Provide first-class customer service through in-person branch transactions and inbound calls
• Support product applications through digital sales and educate customers on digital banking services
• Handle customer queries across various channels including online and telephone
• Act as a gateway to protecting and looking after customers within the branch team

Requirements

• Ability to commute to the St Albans branch within 45 minutes
• Comfortable using digital tools and applications
• Strong communication skills and a desire to make a difference for customers
• Ability to work full-time (35 hours per week), Monday to Saturday

Benefits

• 25 days holiday (pro rata)
• Access to private medical insurance
• Highly competitive pension scheme
• Access to an annual performance-related bonus
• Training and development opportunities to progress your career
• Access to Wellhub for health and wellness
• Up to 2 days of paid volunteering per year

About the Company

Nationwide is a building society owned by its members, meaning we put our customers' needs first rather than focusing on profit. We are committed to maintaining a strong presence on the High Street with the UK's largest branch network. We are a purpose-driven organization dedicated to delivering fairer finances and making a positive impact on society.