Customer Representative

Responsibilities

• Provide first-class customer service through in-person branch transactions and inbound calls
• Support product applications through digital sales and educate customers on digital banking services
• Handle customer queries across various channels including online and telephone
• Act as a front-line representative to protect and look after our members

Requirements

• Ability to commute to the Brixton branch within 45 minutes
• Comfortable using digital tools and applications
• A customer-first mindset with a desire to make a positive difference
• Ability to work full-time (35 hours per week), Monday to Saturday

Benefits

• 25 days holiday (pro rata)
• Access to private medical insurance
• Competitive pension scheme
• Annual performance-related bonus
• Training and development opportunities
• London top-up payment of £4,100 per annum (pro rata)
• Access to Wellhub for health and wellness
• Up to 2 days of paid volunteering per year

About the Company

Nationwide is a mutual building society owned by its members. We challenge the financial sector status quo by putting our customers' needs first and sharing our profits with them. We are committed to maintaining a strong presence on the High Street with the UK's largest branch network.