Customer Representative

Responsibilities

• Support customers through in-person branch transactions and digital banking guidance
• Handle inbound telephone enquiries, specifically supporting savings and everyday banking lines
• Build meaningful relationships with customers across multiple service channels
• Solve customer queries and navigate banking regulations to provide expert guidance
• Educate customers on digital services and easier ways to bank

Requirements

• Ability to commute to the East Grinstead branch within 45 minutes
• Comfortable using digital tools and banking applications
• Ability to handle inbound telephone calls in a fast-paced environment
• A customer-first mindset with a desire to make a positive impact on people's lives

Benefits

• 25 days holiday (pro rata)
• Access to private medical insurance
• Competitive pension scheme
• Annual performance-related bonus
• Training and development opportunities
• Access to Wellhub for health and wellness
• Up to 2 days of paid volunteering per year

About the Company

Nationwide is a building society owned by its members, meaning we put our customers' needs first rather than focusing on profit. We are committed to maintaining a strong presence on the UK High Street with one of the largest branch networks in the country.