Customer Representative

Responsibilities

• Support customers through in-person branch transactions and telephone enquiries
• Provide guidance on digital banking tools and online services
• Handle inbound calls on the savings line and provide banking support
• Build meaningful relationships with customers across various communication channels
• Solve customer queries and navigate banking and savings regulations

Requirements

• Ability to commute to the Trowbridge branch within 45 minutes
• Comfortable using digital tools and applications
• Strong communication skills and ability to empathize with customers
• Commitment to completing the initial 3-week training period without scheduled holidays

Benefits

• 25 days holiday (pro rata)
• Access to private medical insurance
• Competitive pension scheme
• Annual performance-related bonus
• Training and development opportunities
• Access to Wellhub for health and wellness
• Up to 2 days of paid volunteering per year

About the Company

Nationwide is a mutual building society owned by its members. We challenge the financial sector status quo by putting our customers' needs first and sharing our profits with them. We are committed to maintaining a large high street presence and providing fairer, more rewarding finances for society.