Customer Representative

Responsibilities

• Provide first-class customer service through in-person branch transactions and inbound calls
• Support product applications through digital sales and educate customers on digital banking services
• Handle customer queries across various channels, including online and telephone
• Act as a front-line representative to protect and support members of the society
• Work collaboratively within a branch team to ensure excellent customer outcomes

Requirements

• Ability to commute to the Bexleyheath branch within 45 minutes
• Comfortable using digital tools and mobile applications
• A customer-first mindset with a desire to make a positive difference
• Willingness to provide occasional cover at the nearby Dartford branch

Benefits

• 25 days holiday (pro rata)
• Access to private medical insurance
• Competitive pension scheme
• Annual performance-related bonus
• Training and development opportunities
• Access to Wellhub for health and wellness
• Up to 2 days of paid volunteering per year
• London top-up payment (pro rata)

About the Company

Nationwide is a building society owned by its members, meaning we put our customers' needs first rather than focusing on profit. We are committed to maintaining a strong presence on the High Street with the UK's largest branch network. We are a purpose-driven organization dedicated to delivering fairer finances and making a meaningful impact on our communities.