Customer Representative

Responsibilities

• Welcome customers into the branch and understand their banking needs
• Handle a range of transactions and queries accurately
• Guide customers through appropriate banking products and services
• Work closely with colleagues in a busy branch environment
• Follow processes and escalate concerns to protect customers and the company

Requirements

• Experience or passion for working in customer service
• Ability to work in a fast-paced environment
• Strong people skills with patience and empathy
• Digitally savvy and comfortable using technology
• Clear and natural communication skills
• Ability to commute to West Malling, Kent within 45 minutes

Benefits

• 25 days holiday per year (increasing to 30)
• Option to buy up to 10 extra holiday days
• Wellhub access for health and wellness
• Up to 2 days of paid volunteering per year
• Ongoing training and development
• Annual performance-related bonus
• Access to private medical insurance
• Competitive pension scheme
• Life assurance

About the Company

Nationwide is a mutual building society owned by its members. We are committed to providing fairer finances and maintaining a strong branch presence on the high street to support our communities.