Customer Representative

Responsibilities

• Welcome customers into the branch and provide friendly, trusted assistance with their banking needs
• Handle a variety of transactions and queries accurately while maintaining security and fairness
• Guide customers through appropriate banking products and digital tools to help them manage money confidently
• Support customers via telephone and online, particularly on branch closure days
• Work collaboratively within a busy team environment to deliver excellent service during peak times
• Follow internal processes and escalate concerns to protect both customers and the company

Requirements

• Must live within a 45-minute commute of the Glasgow branch
• Strong communication skills with the ability to interact naturally face-to-face and over the phone
• Digitally savvy and comfortable guiding others through technology and digital services
• Ability to work in a fast-paced environment and stay calm under pressure
• High level of empathy, patience, and people skills
• Availability to work full-time (35 hours per week), Monday to Saturday

Benefits

• 25 days holiday per year (increasing to 30 over time), with the option to buy up to 10 extra days
• Annual performance-related bonus
• Access to private medical insurance and a competitive pension scheme
• Wellhub access for health and wellness
• Up to 2 days of paid volunteering per year
• Life assurance and various salary sacrifice scheme options

About the Company

Nationwide is a building society owned by its members, meaning we put our customers' needs first rather than focusing on profit. We are committed to maintaining a physical branch presence on the high street to ensure banking remains accessible and meaningful for all communities.