Customer Representative

Responsibilities

• Welcome customers into the branch and provide friendly, trusted assistance with their banking needs
• Handle a variety of transactions and queries accurately while maintaining security and fairness
• Guide customers through appropriate banking products and digital tools to help them manage money confidently
• Work collaboratively within a busy branch team to deliver excellent service during peak times
• Follow established processes and escalate concerns to protect both customers and the organization

Requirements

• Must live within a 45-minute commute of the Brentwood branch
• Strong people skills with the ability to show patience and empathy
• Digitally savvy and comfortable using technology to guide customers
• Ability to work effectively in a fast-paced environment and stay calm under pressure
• Excellent communication skills for interacting face-to-face, over the phone, and via digital services

Benefits

• Competitive salary starting from £25,250
• 25 days holiday per year (increasing to 30 over time), with the option to buy up to 10 extra days
• Annual performance-related bonus
• Access to private medical insurance and a highly competitive pension scheme
• Wellhub access for health and wellness
• Up to 2 days of paid volunteering per year
• Ongoing training and professional development opportunities

About the Company

Nationwide is a mutual building society owned by its members. We are dedicated to providing fairer finances and putting our customers' needs first. Unlike many other banks, we have made a "Branch Promise" to keep our physical locations open, ensuring face-to-face banking remains accessible to our communities.