Customer Representative

Responsibilities

• Welcome customers into the branch and provide friendly, trusted assistance with their banking needs
• Handle a variety of transactions and queries accurately while maintaining security and fairness
• Guide customers through appropriate banking products and digital tools to help them manage money confidently
• Work collaboratively with branch colleagues to deliver excellent service during peak times
• Follow established processes and escalate concerns to protect both customers and the company

Requirements

• Ability to commute to the Keighley branch within 45 minutes
• A strong passion for delivering exceptional customer service
• Digitally savvy with confidence using technology and digital banking services
• Strong communication skills to interact clearly with customers in person and over the phone
• Ability to remain calm and effective in a fast-paced, changing environment

Benefits

• Competitive salary starting from £25,250 (increasing to £26,500 from July 2026)
• 25 days holiday per year, increasing up to 30 days, with the option to buy more
• Annual performance-related bonus
• Access to private medical insurance and a highly competitive pension
• Wellhub access for health and wellness
• Two days of paid volunteering per year

About the Company

Nationwide is a mutual building society owned by its members. We are dedicated to providing fairer finances and putting our customers' needs first. Unlike many other banks, we have made a "Branch Promise" to keep our physical locations open, ensuring face-to-face banking remains accessible to our communities.