Customer Representative

Responsibilities

• Welcome customers into the branch and provide friendly, trusted assistance with their banking needs
• Handle a variety of transactions and queries accurately while maintaining security and fairness
• Guide customers through appropriate banking products and digital tools to help them manage money confidently
• Work collaboratively within a busy branch team to deliver excellent service during peak times
• Follow established processes and escalate concerns to protect both customers and the organization

Requirements

• Ability to commute to the Amesbury branch within 45 minutes
• Strong people skills with the ability to show patience and empathy
• Digitally savvy and comfortable using technology to guide customers
• Ability to work effectively in a fast-paced, changing environment
• Strong communication skills for interacting face-to-face, over the phone, and via digital services

Benefits

• 25 days holiday per year (increasing to 30 over time), with the option to buy up to 10 extra days
• Annual performance-related bonus
• Access to Wellhub for health and wellness options
• Private medical insurance and a competitive pension scheme
• Up to 2 days of paid volunteering per year
• Life assurance and access to a salary sacrifice scheme

About the Company

Nationwide is a mutual building society owned by its members. We challenge the financial status quo by putting our customers' needs first and sharing our profits with them. We are committed to maintaining our branch network to ensure face-to-face banking remains accessible to local communities.