Customer Representative

Responsibilities

• Welcome customers into the branch and provide friendly, trusted assistance with their banking needs
• Handle a variety of transactions and queries accurately while maintaining security and fairness
• Guide customers through appropriate banking products and digital tools to help them manage money confidently
• Support customers via telephone on savings and banking lines, particularly during branch closure days
• Work collaboratively within a busy branch team to deliver excellent service during peak times
• Follow internal processes and escalate concerns to protect both customers and the company

Requirements

• Must live within a 45-minute commute of the Deal, Kent branch
• Strong passion for customer service and helping people
• Digitally savvy with confidence using technology and digital banking services
• Excellent communication skills, able to interact naturally face-to-face and over the phone
• Ability to remain calm, empathetic, and professional in a fast-paced environment
• Availability to work the specific part-time schedule: Wednesday, Thursday, Friday, and two Saturdays per month (half days)

Benefits

• 25 days holiday per year (increasing to 30 over time), with the option to buy up to 10 extra days
• Annual performance-related bonus
• Access to Wellhub for health and wellness options
• Private medical insurance and a competitive pension scheme
• Up to 2 days of paid volunteering per year
• Life assurance and access to a salary sacrifice scheme

About the Company

Nationwide is a building society owned by its members, meaning we put our customers' needs first rather than focusing on profit. We are committed to maintaining our branch network and providing meaningful, accessible face-to-face banking for our communities.