Customer Representative

Responsibilities

• Welcome customers into the branch and provide friendly, trusted assistance with their banking needs
• Handle a variety of transactions and queries accurately while maintaining security and fairness
• Guide customers through appropriate banking products and digital tools to help them manage money confidently
• Work collaboratively with branch colleagues to deliver excellent service during peak times
• Follow internal processes and escalate concerns to protect both customers and the organization

Requirements

• Ability to commute to the Lincoln branch within 45 minutes
• Strong communication skills with the ability to guide customers face-to-face, over the phone, and online
• Digitally savvy with confidence using various technologies
• High level of empathy, patience, and people skills
• Ability to remain calm and adapt quickly in a fast-paced, changing environment

Benefits

• 25 days holiday per year (increasing to 30 over time), with the option to buy up to 10 extra days
• Annual performance-related bonus
• Access to Wellhub for health and wellness options
• Private medical insurance and a highly competitive pension scheme
• Up to 2 days of paid volunteering per year
• Life assurance and access to a salary sacrifice scheme

About the Company

Nationwide is a building society owned by its members, meaning we put our customers' needs first rather than focusing on profit. We are committed to maintaining our physical branch network and providing meaningful, accessible face-to-face banking for our communities.