Customer Relationship Manager

Responsibilities

• Follow company processes and communicate project progress to clients
• Collect and prepare project-related documentation for smooth execution
• Build and maintain strong relationships with key decision-makers
• Identify and resolve client concerns promptly and professionally
• Manage and track client payments to ensure timely recovery
• Collaborate with Sales, Projects, and Accounts teams for seamless payment processing
• Prepare client-facing content including emails, reports, and documents
• Maintain accurate client records and ensure data integrity

Requirements

• Excellent verbal and written communication skills in English
• Proven ability to build and maintain strong client relationships
• Strong problem-solving and conflict resolution skills
• Ability to prioritize multiple tasks in a fast-paced environment
• Bachelor's degree in Business Administration, Marketing, Communications, or a related field
• Minimum 2-3 years of experience in CRM with a focus on client management and payment recovery

Preferred Qualifications

• Experience in a client-handling role with a track record of exceptional service

About the Company

SolarMaxx is dedicated to providing simple and affordable turnkey solar power solutions. With in-house design, engineering, procurement, construction, and maintenance capabilities, they offer customized EPC solutions to industrial, commercial, and institutional users.